If you are at experiencing homelessness or are at risk of homelessness it is absolutely vital you speak to an expert about your situation who can give you accurate advice. To speak to an expert who can help your situation please call the Shelter advice line. The helpline is open every day of the year: 8am - 8pm on weekdays or 9am - 5pm on weekends.

Emergency number; 0808 1644 660

You should use this line if:

You have nowhere to sleep, or might be homeless soon

You have somewhere to sleep, but nowhere to call home

You are/could be at risk of harm

You feel very overwhelmed about your housing situation


General Advice number; 0808 800 4444

You should call our helpline if:

You could not find the information you need in our online housing advice

You need to talk to someone but are not at immediate risk


Rough Sleeping

If you are concerned about someone sleeping rough, contact Streetlink so that they can be connected to local services you can also call them on 0300 500 0914.

Housing Justice Church and Community Night Shelters are displayed on this map. However, many Church and Community night shelters such as those supported and run by Housing Justice do not accept “walk up” referrals. To find out about how to get in to a hostel or night shelter read more here 

Non UK nationals

If you’re not from round here, chances are you wont have a support network to fall back on if something goes wrong with your housing situation.

The Chartered Institute of Housing supports an online portal outlining the rights and options for migrants around housing in England and Wales 

Asylum Advice UK provides confidential and impartial advice and guidance to adult asylum seekers and their dependants throughout the UK in many different languages. Call 0808 8000 630

Other help, support and assistance

Housing related issues can be some of the most stressful and difficult situations many of us will face. There are a range of services that can offer you support so you don’t have to go through this alone, in addition to your local church or faith group;

Citizens Advice can offer advice around your rights within the law on housing, benefits, debt and have local centers throughout the country

The Samaritans offer a free and confidential helpline on 116 123, lines are open 24/7

Free and impartial advice on debt and benefits is available from the Money Advice Service 

The National Domestic Violence Helpline is a national service for women experiencing domestic violence. The helpline is free and open 24 hours a day on 0800 2000 247

Men experiencing domestic violence can contact Men's Advice Line on 0808 801 0327 between 9am to 5pm Monday to Friday

If you’re under 25

Centrepoint's helpline 0808 800 0661 is open Monday-Friday from 9am-5pm. 

If you identify as LGBT and are aged between 16 and 25 you can get help and support from the Albert Kennedy Trust